Terms & Conditions

Sol’Eden offers thoughtfully designed yoga mats, grip socks, lounge socks, towels, and wellness accessories.

We reserve the right to update product offerings, descriptions, pricing, and availability as needed. Changes will not affect confirmed orders unless otherwise permitted by applicable law.

All prices are displayed in US dollars unless otherwise indicated.

We make every effort to accurately represent our products, including their colors, materials, dimensions, and descriptions. However, colors may appear slightly different depending on your screen settings.

Product availability is subject to change, and certain items may sell out.

In the event of a pricing or product listing error, we may contact you to correct the issue or cancel the affected order and issue a refund.

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will notify the customer and arrange an appropriate resolution, including a refund for items we cannot fulfill.

Sol’Eden may occasionally offer promotional discounts, special pricing, and product bundles.

Promotional offers are subject to eligibility requirements, expiration dates, and any restrictions communicated with the offer.

Our WELCOME15 discount is intended for eligible first-time customers and may be used once per customer.

Bundle pricing, including The Essential Set, may not be combined with additional promotional discounts unless explicitly permitted.

Discount codes have no cash value. All discounts are subject to validation at checkout.

All purchases are processed through our Shopify checkout.

By placing an order, you confirm that the billing and shipping information provided is accurate.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, incorrect product information, or unavailable inventory, subject to applicable law.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

If you need to cancel an order, please contact Sol’Eden Customer Support as soon as possible.

We will do our best to accommodate cancellation requests before orders are processed or shipped.

Once an order has shipped, voluntary cancellations may no longer be possible.

Any legally required cancellation and refund rights, including those relating to shipping delays and pre-orders, remain unaffected.

Shipping fees are calculated at checkout based on the weight of your order and the delivery destination.

Delivery estimates may vary depending on shipping carriers, destination, and product availability.

International orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for applicable import charges.

For complete details, please review our Shipping & Returns Policy.

Once an order has shipped, customers will receive available tracking information.

If your package is delayed, missing, or marked as delivered but cannot be located, please contact our customer support team.

We will assist in reviewing tracking details and communicating with the shipping carrier when appropriate.

Any resolution will depend on the circumstances and applicable consumer protection laws.

As a small business, Sol’Eden is currently unable to offer voluntary returns or exchanges.

We encourage customers to carefully review product descriptions, sizing, and order details before purchasing.

If you receive an incorrect, damaged, or defective item, please contact our customer service team with your order number, shipping address, and details of the issue.

We will review your concern and work toward an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

For additional information, please review our Shipping & Returns Policy.

Certain Sol’Eden products may be available for pre-order before they are ready to ship.

Estimated shipping dates will be provided on the applicable product pages when available.

Pre-order shipping timelines are estimates and may change due to production, shipping, or other unforeseen circumstances.

If a significant delay occurs, we will communicate the updated information and provide any cancellation or refund options required by applicable law.

Our products are designed for fitness, wellness, and everyday use.

Customers should follow all care instructions, product recommendations, and safety guidance provided.

Yoga mats and socks should be used on appropriate surfaces and with reasonable care. No product guarantees complete slip prevention.

Sol’Eden is not responsible for damage caused by improper use or failure to follow product care instructions, except where liability cannot legally be excluded.

Sol’Eden's original branding, logos, product photography, website content, and original designs are protected by applicable intellectual property laws.

These materials may not be reproduced, distributed, or used commercially without appropriate permission.

Third-party materials remain the property of their respective owners.

By submitting a product review, you grant Sol’Eden permission to display and use your review in connection with our website and product marketing, subject to our Privacy Policy and applicable law.

We reserve the right to moderate reviews that contain spam, offensive language, unlawful content, or misleading information.

We do not remove genuine reviews solely because they express negative opinions.

Customers agree not to misuse our website, submit fraudulent orders, interfere with website functionality, or engage in unlawful activity.

We reserve the right to restrict access when necessary to protect our business, customers, and website security, subject to applicable law.

To the extent permitted by applicable law, Sol’Eden is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes liability or customer rights that cannot legally be limited.

These Terms & Conditions are governed by the laws of the State of Florida, United States, except where applicable consumer protection laws require otherwise.

Nothing in these terms limits rights that cannot legally be waived.

We may update these Terms & Conditions from time to time.

The latest version will be available on this page, together with its effective date.

Changes will apply prospectively unless otherwise required or permitted by law.

For questions about your order, our products, or these Terms & Conditions, please contact:

Sol’Eden Customer Support

Soleden.customercare@gmail.com

We are happy to assist with questions or concerns.