Shipping & Returns
At Sol’Eden, we aim to make your shopping experience as seamless as possible. Please review our shipping and return policies before placing your order.
Shipping Policy
Shipping Rates
Shipping costs are calculated at checkout based on the total weight of your order and the delivery destination. All applicable shipping charges will be displayed before you complete your purchase.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Delivery Times
Delivery times vary depending on your location, selected shipping method, and carrier. Estimated delivery times are provided at checkout when available.
Please note that delivery estimates are not guaranteed, and occasional delays may occur due to circumstances beyond our control.
International Shipping
International orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless otherwise stated at checkout. Customers are responsible for any applicable duties, taxes, or import fees not collected at checkout.
We recommend checking with your local customs office for information about potential charges before placing an international order.
Pre-Orders
Products available for pre-order will have an estimated shipping timeframe listed on their product page.
Please note that estimated shipping dates are subject to change. We will communicate significant delays when possible.
Returns & Exchanges
As a small business, we are currently unable to accept returns or exchanges. We kindly ask that you review your order carefully before completing your purchase.
If your order arrives damaged, defective, or incorrect, please contact our customer support team with your order number, shipping address, and a description of the issue. Photos may help us resolve your concern more quickly.
For any other questions or concerns, please reach out to us. We value every customer and will do our best to make things right.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact Us
For questions regarding shipping, orders, or product concerns, please contact Sol’Eden through our Contact page or our verified customer support email.